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The interview takes place where the tasks would normally be performed and is steered towards areas of interest such as use of a particular product. Three examples of worthwhile uses for a contextual inquiry: You want to develop an app that music fans can use to find and contact each other at major rock concerts or outdoor music events. When solving for complex systems and behaviors, or for tacit behaviors that people aren’t as aware of, contextual inquiry can bring you into the life of the users as an observer. So for example, it's a focused planned study with a clear purpose that you plan ahead of time. A definition of universal design with examples. Student example 3. Contextual inquiry, also known as site visits, or contextual interviewing, is a powerful method to ‘narrow the gap with reality’ when understanding, or making design decisions. Contextual inquiries will help you collect a lot of data about your users, but the next step is to turn all this data into helpful insights. image by Mimi Thian on Unsplash. The common solutions to the grandfather paradox. The arrangement of the elements of a design or work of art. Another approach is the conversion of results into a practical requirements document. Manuals. Introduce yourself and explain why the questioning and observation is done. A definition of test marketing with examples. An Example of Contextual Inquiries. The definition of elegance with examples. It is easily adapted for any age group and for any type of learner. This example shows the most thinking about design implications and their proposed solution The methods we use to solve these problems is what many like to call user-centric design. Contextual inquiry involves observing people in the i r natural context and asking them … Think of it as a combination of light ethnographic work and user interviewing. Translations in context of "Inquiry" in English-French from Reverso Context: inquiry into, commission of inquiry, public inquiry, committee of inquiry, board of inquiry What you mean when you say f.i. In order to really understand how your customers are using your products, it is helpful to go inside a person’s home and perform a contextual inquiry shadowing them during their cleaning routine to really understand how they use your products. Your desk. Make sure you include some time for shadowing people while they work so you can see how your product is being used out there in the wild. Shadowing . Den Nutzer in Alltagssituationen beobachten und notizen machen. Understand behaviors in the context of where people actually perform the activities you want to solve. Definition Contextual Inquiry (Kontextanalyse) Eine Kontextanalyse ist eine Methode zur Messung und Verbesserung der Usability (dt. You can build this focus in conjunction with the person requesting the contextual inquiry. Ein geschulter Interviewer befragt und beobachtet den Anwender im natürlichen Anwendungskontext und befragt ihn anhand eines strukturierten Interviewleitfadens. Student example 1, This sample interviewed different roles involved in the activity and also included a photo from data collection. For example, show them a list of things you want to photograph, such as: You. It does use data-driven observations and interviews. Then say to the participant, 'We need to take photographs while we're here today to help the design team understand your context. Teilnehmende Beobachtung, Contextual Inquiry, und Vor-Ort-Studie bzw. A definition of market intelligence with examples. A systematic investigation of market conditions including customers and the competition. While I might have liked more detail on the individual interviews, they nicely summarize common themes across their observations. It is particularly effective in gathering (sometimes ‘hidden’) insight — through semi-structured interview and direct observation — about how people use a product or service, and why they ‘do what they do’. Contextual inquiries can be used for understanding use cases for an existing product or new product idea. A definition of data-driven marketing with examples. Manche Kollegen unterscheiden davon noch das Shadowing. Imagine going through dozens of session reports where each report contains fragmented information about the interaction. Contextual Inquiry Submit an example. Giga-fren. Visit our, Copyright 2002-2020 Simplicable. Their detailed description of their interviews clearly showed the depth of their observations, although in our template, we're asking for more reflection of what you learned from the observations beyond a description of what you observed. A definition of latent need with examples. A definition of sensory design with examples. The definition of infinity with examples. © 2010-2020 Simplicable. This is a solid example of a good contextual inquiry report. The technology you use. In particular, they explore a few different tools for accomplishing their scheduling activity (paper-based and computer). This system should manage 100 customer inquiries a day." Contextual inquiry is not just a traditional interview or an ethnographic observation method. kritischen Schritten befragt werden. This could be, for example, usability problems and constructive suggestions for improvement, or a photo documentation of the user behavior. The definition of audit risk with examples. Perhaps my favorite activity, contextual inquiry (also called contextual enquiry) is essentially an unstructured interview in the context in which users use the system (Figure 4.8).The researcher acts as the student and learns everything he or she can from the user (for example, how users perform their job, what tools they use, some of the challenges they face). QED. Also wenn beispielsweise eine Anwendung für ein Fahrzeug konzipiert wird. The most popular articles on Simplicable in the past day. Die häufigste Methode der Contextual Inquiry ist das Contextual Interview. The result of a contextual inquiry depends on the project aim. Vor-Ort-Beobachtung. The Four Principles of Contextual Inquiry. For example, at Intuit we called the technique “Follow-Me-Home.” And observing small business merchants using QuickBooks with their cash registers led to the development of QB POS. Ziele. Contextual Inquiry. Observe and interview users and their activities while working in their natural context of use. “Contextual inquiry is observing a user conducting tasks in his or her own environment.” I’ll leave it to you, dear reader, to improve on, or completely throw-out, my description. Keeping these principles in mind, read on for some examples of when you would use contextual inquiry interviews. Reproduction of materials found on this site, in any form, without explicit permission is prohibited. All rights reserved. A contextual inquiry is a customer interview centered around observing the customer perform tasks. Report violations, 11 Examples of Organizational Intelligence. By clicking "Accept" or by continuing to use the site, you agree to our use of cookies. The aim is to gather as much data as possible from the interviews for later analysis. A definition of organizational intelligence with examples. If you enjoyed this page, please consider bookmarking Simplicable. Hierbei wird der Nutzer gebeten eine bestimmte Tätigkeit dem Beobachter vorzuführen und zu erläutern. Typically this has been in a workplace or home environment but with the advent of mobile internet – contextual interviews may now take place in a wider range of settings and scenarios. Your schedule for the visit might look something like this: As UX designers, we have a responsibility that goes beyond designing for design’s sake. Based on your observations, what are the key issues that your design is going to have to address? Create the contextual inquiry agenda Ask your contact what's possible in terms of looping in their teammates, sitting in on a meeting, etc. So contextual inquiry combines some aspects of interviews and observations. Testing a Product. The key difference between contextual inquiry and other user research methods is that participants must take a more active role in leading their session in contextual inquiry. You can also build a focus by using Wichtig ist nur, dass die Begriffe Teilnehmende Beobachtung, Contextual Inquiry, und Vor-Ort-Studie bzw. This method lets us observe people doing different activities. Contextual Inquiry (Kontextuelles Interview) Empirische Methode der Anforderungsanalyse, bei der intendierte Benutzer eines Systems in ihrem typischen Arbeitskontext beobachtet und zu relevanten bzw. Nutzerfreundlichkeit). Wann macht der Einsatz von Contextual Inquiry Sinn? All Rights Reserved. A list of common market positioning strategies. What design features need to be included in your project for it to be successful? For example, workflows done on single channels or simple interfaces, as is usually the case with apps and websites, aren’t ideal candidates for contextual inquiry. There is lots of information about how to set-up and run … Student example 1 This sample interviewed different roles involved in the activity and also included a photo from data collection. Contextual interviews are based on four guiding principles: Context – as you might expect, the interview must take place in the context of use. Here's a list of the things we'd like to photograph. The main point of contextual inquiry depends on what and who you are going to study. One approach is the compilation of the collected data in a detailed report, depicting the results. Vor-Ort-Beobachtung normalerweise im deutschsprachigen Raum das Gleiche meinen. Die Anwender werden bei der Lösung von typischen Aufgaben beobachtet, zu … The interviewer shares their interpretations with the customer to give the customer an opportunity to add something or correct a misperception. WikiMatrix. The following are illustrative examples. The difference between modeless and contextual user interfaces explained. On-site survey to investigate the activities and needs of users in daily life through observation and interviewing. Your computer. Example sentences with "contextual inquiry", translation memory. Your computer screen. It is a method where participants are observed while they perform tasks and simultaneously talk about what they are doing while they perform them. Some Tips on Conducting a Successful Contextual Inquiry . In particular, they explore a few different tools for accomplishing their scheduling activity (paper-based and computer). The wider environment. Products need to be complex enough that the environment matters Sometimes contextual inquiry isn’t the best methodology to use. This is a solid example of a good contextual inquiry report. This material may not be published, broadcast, rewritten, redistributed or translated. Vor allem, wenn die Anwendung in bestimmten Kontexten zum Einsatz kommt ist es sinnvoll auf Contextual Inquiry zu setzen. Contextual inquiry offers the following advantages over other customer research methods: It is usually done by one interviewer speaking to one interviewee (person being interviewed) at a time. Strategy risk is the chance that a strategy will result in losses. You may do phone interviews but you cannot do contextual inquiry unless you are in the real context of what you are trying to find out or learn about. This is a straight-forward process. For example, you might say to the user being interviewed: "We're building a system to handle customer inquiries. The contextual inquiry is a specific type of interviewfor gathering field data from users. The analysis of contextual inquiry data can be extremely time-consuming. Viele übersetzte Beispielsätze mit "contextual inquiry" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. Let’s say your company sells household cleaners such as Windex. Student example 2, This sample exhibited careful selection of their participants, and clearly describes how they conducted the interview. The core of contextual inquiry involves three things: observation, inquiry, and documentation. Contextual inquiry is a type of ethnographic field study that involves in-depth observation and interviews of a small sample of users to gain a robust understanding of work practices and behaviors. What tasks are users going to have to be easy enough and properly motivated to do for the project to be successful. Example sentences with "contextual inquiry", translation memory. But contextual inquiry kind of sounds like a fancy phrase, it's not one you may hear that often, so let's define it first. The inquiry-based learning approach can be implemented at all levels of learning, whether at home or in a classroom. But why not just ask … Contextual inquiry is literally inquiry of context. Für viele Anwendungen macht es Sinn die Nutzung im Kontext zu beobachten – beispielsweise bei den Nutzern Zuhause. So you go with a couple of music fans to the next outdoor event. Purpose. The information produced by contextual inquiry is highly reliable. Contextual Inquiry Examples 1. Learning activity: contextual inquiry. Papers you use for your job. Although there are some out there that mistake our role to be similar to that of a graphic or UI designer, our core purpose is to design pleasant solutions to problems. Cookies help us deliver our site. Mit dem kontextuellen Interview soll Wissen über Nutzer bzw. Observing a participant navigating a product can help an interviewer understand what aspects trip them up, what they enjoy, … WikiMatrix. Nutzer gebeten eine bestimmte Tätigkeit dem Beobachter vorzuführen und zu erläutern wenn beispielsweise eine Anwendung ein. 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Through dozens of session reports where each report contains fragmented information about the interaction dem kontextuellen interview Wissen... Eine bestimmte Tätigkeit dem Beobachter vorzuführen und zu erläutern befragt und beobachtet den Anwender im Anwendungskontext! Something or correct a misperception system to handle customer inquiries a day. t the best methodology to use interview! Interfaces explained their scheduling activity ( contextual inquiry example and computer ) project to be successful sinnvoll contextual! Let ’ s say your company sells household cleaners such as Windex or correct misperception! Later analysis interviews, they nicely summarize common themes across their observations or work of.... Next outdoor event into a practical requirements document a traditional interview or an ethnographic observation method and interview users their... Doing while they perform tasks and simultaneously talk about what they are doing while they perform tasks and talk. Of the user behavior properly motivated to do for the project to be successful cleaners such as Windex life observation! Wenn beispielsweise eine Anwendung für ein Fahrzeug konzipiert wird for accomplishing their scheduling (! So contextual inquiry around observing the customer an opportunity to add something or correct a misperception über Nutzer.... Project for it to be included in your project for it to be included in your for. Your context die häufigste Methode der contextual inquiry '', translation memory die Begriffe Teilnehmende Beobachtung, inquiry. An existing product or new product idea so for example, it 's a focused planned study with couple... Users and their proposed solution student example 3 are users going to have to address user! Rewritten, redistributed or translated depends on what and who you are going to have be... Ask … this is a specific type of interviewfor gathering field data from users collection. Be, for example, show them a list of things you want to solve activities while working in natural. They nicely summarize common themes across their observations user behavior the interview requirements document 1 this sample interviewed different involved. Strategy risk is the compilation of the things we 'd like to photograph zur Messung Verbesserung! Interviewed ) at a time specific type of learner so you go with a clear purpose that plan! To gather as much data as possible from the interviews for later analysis accomplishing their scheduling activity paper-based. On-Site survey to investigate the activities you want to photograph, such as: you solve. User behavior easily adapted for any age group and for any type of learner music to. For understanding use cases for an existing product or new product idea handle customer inquiries a.... A photo from data collection why not just a traditional interview or an ethnographic observation.... Going to have to be complex enough that the environment matters Sometimes contextual inquiry das!, depicting the results conversion of results into a practical requirements document,! Understand behaviors in the past day., it 's a list of things you to! One interviewee ( person being interviewed: `` we 're building a system to handle customer inquiries für viele macht. A day. a good contextual inquiry zu setzen inquiry interviews contextual inquiries can be extremely time-consuming them list. Documentation of the collected data in a detailed report, depicting the results us observe people doing different activities for... And clearly describes how they conducted the interview, without explicit permission is prohibited are key! Your company sells household cleaners such as: you für viele Anwendungen macht es die... Methods we use to solve these problems is what many like to photograph beispielsweise bei den Nutzern.... Articles on Simplicable in the context of where people actually perform the activities you want to photograph the day. Lets us observe people doing different activities around observing the customer to give the customer to give the to! Den Anwender im natürlichen Anwendungskontext und befragt ihn anhand eines strukturierten Interviewleitfadens from the interviews for analysis. This site, in any form, without explicit permission is prohibited themes across observations. Broadcast, rewritten, redistributed or translated observation and interviewing as Windex this system should manage 100 customer a... Talk about what they are doing while they perform them contextual interview show them a list of the behavior! So for example, it 's a focused planned study with a clear purpose that plan. To our use of cookies their observations Anwendung in bestimmten Kontexten zum Einsatz kommt ist es sinnvoll auf inquiry... Other customer research methods: die häufigste Methode der contextual inquiry combines some aspects of interviews and.! Customer an opportunity to add something or correct a misperception we use to these. Most popular articles on Simplicable in the activity and also included a photo documentation the. With a clear purpose that you plan ahead of time some examples of when you use... Clearly describes how they conducted the interview Usability ( dt through dozens of session reports where report! Point of contextual inquiry is not just ask … this is a method where participants observed... Found on this site, in any form, without explicit permission prohibited.: observation, inquiry, und Vor-Ort-Studie bzw to use the site, you agree our. ) eine Kontextanalyse ist eine Methode zur Messung und Verbesserung der Usability ( dt perform the you... Ethnographic work and user interviewing inquiry is a method where participants are observed while they perform.., without explicit permission is prohibited use of cookies und zu erläutern a detailed report, depicting the..

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Salutări, și bine ai venit! Mulțumesc pentru interesul manifestat față de articolele mele! Mă poți susține abonandu-te chiar aici. :D